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ABOUT THE RANGERS

Have a question, want to know more or have a complaint? below are some information on who and how you can contact 

Procedures for Member Complaints
Our commitment

We are committed to handling complaints in a fair and open way. Every effort will be made by Toowoomba Rangers Judiciary Committee (TRJC) to resolve all complaints it receives to the satisfaction of everyone involved.

If you make a complaint to TRJC you can expect that we will:

  • treat you with respect

  • tell you what to expect while your complaint is being looked into

  • carry out the complaint handling process in a fair and open way

  • provide reasons for decisions that are made

  • protect your privacy. Complaints will remain confidential.

 
Who can make a complaint?

Any Toowoomba Rangers Baseball Club member or their representative can make a complaint to the TRJC.

What can I make a complaint about?

Any incidents or concerns surrounding a Rangers Baseball Club venue, game, club member, club official, club volunteers, member’s family & friends.  Matters relating to individual teams should first be discussed with the team’s Coach and/or Manager

ALL complaints must be submitted to the Club no later than two business days after the alledged incident. 

What happens once I make a complaint?

Upon receipt of the complaint a copy will be circulated to each TRJC member for perusal. The TRJC will then:

  • seek further information or clarification from the complaint (if required)

  • obtain other parties comments (if applicable)

  • seek clarification from Rangers Baseball Club Executive or BQI (if required)

  • meet to discuss the relevant facts

  • arrange a meeting with those affected to discuss complaint or mediate

  • make as best of an informed decision as possible bearing the facts presented

  • if disciplinary action is recommended, then such will be passed onto the Executive Committee for ratification

  • final decision will be handed down and all parties notified accordingly

Download form here

  

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President

STEVE METZROTH

Mobile: 0438 346 923

CLUB EXECUTIVE
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Vice President

ANT PROWSE

 

Mobile:  0426 197 795

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Executive Officer

DANIEL FOWLER

 

Mobile: 0423 216 233

TALK TO US

Commonwealth Oval, 1 Wattle Street, Toowoomba, Qld 4350

Mailing Address

P.O Box 9206, Wilsonton, Qld 4350

E-Mail:  rangersbaseball@hotmail.com

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