ABOUT THE RANGERS
Have a question, want to know more or have a complaint? below are some information on who and how you can contact
Procedures for Member Complaints
We are committed to handling complaints in a fair and open way. Every effort will be made by Toowoomba Rangers Judiciary Committee (TRJC) to resolve all complaints it receives to the satisfaction of everyone involved.
If you make a complaint to TRJC you can expect that we will:
treat you with respect
tell you what to expect while your complaint is being looked into
carry out the complaint handling process in a fair and open way
provide reasons for decisions that are made
protect your privacy. Complaints will remain confidential.
Who can make a complaint?
Any Toowoomba Rangers Baseball Club member or their representative can make a complaint to the TRJC.
What can I make a complaint about?
Any incidents or concerns surrounding a Rangers Baseball Club venue, game, club member, club official, club volunteers, member’s family & friends. Matters relating to individual teams should first be discussed with the team’s Coach and/or Manager
ALL complaints must be submitted to the Club no later than two business days after the alledged incident.
What happens once I make a complaint?
Upon receipt of the complaint a copy will be circulated to each TRJC member for perusal. The TRJC will then:
seek further information or clarification from the complaint (if required)
obtain other parties comments (if applicable)
seek clarification from Rangers Baseball Club Executive or BQI (if required)
meet to discuss the relevant facts
arrange a meeting with those affected to discuss complaint or mediate
make as best of an informed decision as possible bearing the facts presented
if disciplinary action is recommended, then such will be passed onto the Executive Committee for ratification
final decision will be handed down and all parties notified accordingly
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