Procedures for Member Complaints

Our commitment

We are committed to handling complaints in a fair and open way. Every effort will be made by Toowoomba Rangers Judiciary Committee (TRJC) to resolve all complaints it receives to the satisfaction of everyone involved.

If you make a complaint to TRJC you can expect that we will:

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• treat you with respect

• tell you what to expect while your complaint is being looked into

• carry out the complaint handling process in a fair and open way

• provide reasons for decisions that are made

• protect your privacy. Complaints will remain confidential.

 

Who can make a complaint?

Any Toowoomba Rangers Baseball Club member or their representative can make a complaint to the TRJC.

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What can I make a complaint about?

Any incidents or concerns surrounding a Rangers Baseball Club venue, game, club member, club official, club volunteers, member’s family & friends.  Matters relating to individual teams should first be discussed with the team’s Coach and/or Manager

ALL complaints must be submitted to the Club no later than two business days after the alledged incident. 

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What happens once I make a complaint?

Upon receipt of the complaint a copy will be circulated to each TRJC member for perusal. The TRJC will then:

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• seek further information or clarification from the complaint (if required)

• obtain other parties comments (if applicable)

• seek clarification from Rangers Baseball Club Executive or BQI (if required)

• meet to discuss the relevant facts

• arrange a meeting with those affected to discuss complaint or mediate

• make as best of an informed decision as possible bearing the facts presented

• if disciplinary action is recommended, then such will be passed onto the Executive Committee for ratification

• final decision will be handed down and all parties notified accordingly

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